Ask A Librarian Featured Question: December 2020
All Libraries, Ask a Librarian, Digital Support, Research and Information Services Posted: December 16th, 2020
Our featured question this month is: “Why can’t I log in to access online resources off campus?
Here are some options you can try:
- Use another browser
- Clear your cache and cookies
- Reset your NID password
- If you logged in through WebCourses and used Library Tools, try logging on directly through the library website instead
- If you are logging in from your workplace, you may be trying to access OpenAthens from behind a firewall. Please contact your workplace IT to see if there is a work around
Tried all of the above and still having issues? Please email our eResources team at eresourc@ucf.edu Provide the browsers you have used, the options you have tried and error messages you have received.