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Ask A Librarian Featured Questions

Ask A Librarian Featured Question: December 2020

Our featured question this month is: “Why can’t I log in to access online resources off campus?

Here are some options you can try:

  • Use another browser
  • Clear your cache and cookies
  • Reset your NID password
  • If you logged in through WebCourses and used Library Tools, try logging on directly through the library website instead
  • If you are logging in from your workplace, you may be trying to access OpenAthens from behind a firewall.  Please contact your workplace IT to see if there is a work around

Tried all of the above and still having issues?  Please email our eResources team at eresourc@ucf.edu Provide the browsers you have used, the options you have tried and error messages you have received.

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