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Today we’re celebrating one of our Library superstars, Dawn Tripp. Dawn works as a Library Technical Assistant in our Research Engagement department and is responsible for many of the touch points that we have with our students and faculty. As she successfully leads our incredibly popular “Ask A Librarian” chat functionality, Dawn has been integral in providing services that are innovative and move our mission forward. As a member of the UCF Libraries that consistently goes above and beyond her call of duty, Dawn exemplifies what it means to be a caring team member of our Library. She’s thoughtful, kind, and takes pride in the work and services she provides. We sat down with Dawn to get a little bit of insight on what makes her work so fulfilling.

Tell us a little bit about your background and how long you’ve been with us at the UCF Libraries.

I was born in Ft. Lauderdale, FL, and have called Orlando home since 1998. My library journey began in 1992 as a part-time shelver in the Children’s department at the Palm Beach County Library System. After moving to Orlando, I was fortunate to secure a full-time shelver position at the Orlando Public Library just two months later, eventually transitioning to a full-time reference clerk in 2004 until 2010. After a hiatus from library work, I realized how much I missed it. This led me to my first academic library role as a Senior Library Technical Assistant for UCF’s Ask a Librarian service in July of 2013, I am now an LTA III. Although I was initially nervous, my colleagues quickly put me at ease, and I remain deeply grateful to them.

What have been the areas of your job that you’re most passionate about?

I am most passionate about helping students, faculty, and staff navigate the vast array of resources and services we offer. I understand that our guests can sometimes feel overwhelmed, so I strive to guide them and create a positive experience. I value their time and take pride in making their journey easier. Additionally, I enjoy the search process itself; the diverse range of questions keeps my job engaging and rewarding.

What has been your proudest accomplishment here? Can you tell us how that came to be?

My proudest accomplishment was being named UCF Employee of the Month in April 2018. My supervisor at the time, Meredith Semones, and department head Barbara Tierney, who had originally interviewed me in 2013, nominated me for the award. I was completely shocked when I walked into Room 223, expecting a group photo, only to be greeted by my colleagues, balloons, and a beautiful cake. It was an incredibly special and humbling moment for me.

What role do you feel the Library has within the UCF community?

The library is a central part of university life, offering resources, study spaces, and support to help students and faculty succeed. It’s a place where people can work together, find what they need, and learn how to navigate information.  The library helps everyone make the most of their time at the university.

In your eyes, what does it take to be successful at the UCF Libraries?

Being adaptable, helpful, and good at communication. Being curious and open to learning new things is important, as libraries are always changing. Patience, a positive attitude, and a strong desire to support students and faculty.

Tell us a little about you outside of the Library. What sort of interests and hobbies do you have?

I love traveling solo and exploring major U.S. cities that aren’t popular tourist destinations. Learning about their history makes my visits more meaningful. I also enjoy spending time in botanical gardens for a peaceful break from the hustle and bustle of the city. 

Listening to and singing along to 1960s music is a favorite pastime, and swimming is a must for any native Floridian like me!

Is there something you want to pursue professionally in the future?

Exploring how advancements in AI can enhance online chat experiences and implementing those improvements.