Staff Directory

Athena Hoeppner

University Librarian, Resources & Discovery
University Librarian
Acquisitions and Collection Services
John C. Hitt Library,
Room 502
407-823-5049
athena@ucf.edu
Units & Groups: All Librarians

About

Athena Hoeppner is a University Librarian in Resources & Discovery at the University of Central Florida. Her work focuses on improving how people find and access library resources, with an emphasis on discovery systems, electronic resources, and usage data. She contributes to the development and ongoing refinement of UCF’s discovery environment, including the implementation of Primo’s New Discovery Experience (NDE). She also works with colleagues across the Libraries to connect systems, data, and workflows, and supports assessment and reporting efforts, including institutional effectiveness.

Athena is active in state and national initiatives related to electronic resources, usage data, and standards development. Her work is grounded in practical experience and focused on making library systems easier to use, easier to manage, and better aligned with the needs of the university. She holds a Master of Library and Information Science from Simmons College and has over 30 years of experience in reference, electronic resources, discovery systems, and library systems work.

Selected Scholarship

Honors and Awards

Anne Marie Cunningham Award for Service, NISO. 2021
Connected Learning App Challenge. IMS Global Learning Consortium.
- OneSearch Lite LTI awarded 3rd place.
Excellence in Librarianship. UCF Libraries. 2004

Book Chapters

Hoeppner, Athena. (2022). Maintaining E-Resources in Core Library Systems. In Managing Licensed E-Resources: Techniques, Tips, and Practical Advice. Pacific University Press. Peer reviewed. https://dx.doi.org/10.7710/pup.945398.2022-001

Rodriguez, Allyson; Hoeppner, Athena. (2022). Implementing Access. In Managing Licensed E-Resources: Techniques, Tips, and Practical Advice. Pacific University Press. Peer reviewed. https://dx.doi.org/10.7710/pup.945398.2022-001

Articles

Miller, Katy; Hoeppner, Athena. (2023). Turning Usability Study Observations Into Actionable Improvements. Computers in Libraries, 43(8), 12. https://stars.library.ucf.edu/ucfscholar/1277/

Hoeppner, Athena; Ragucci, Matthew; Song, Xiaoyan; Bournoutian, Nariné. (2021). Walk This Way: Online Content Platform Migration Experiences and Collaboration. The Serials Librarian, 80(1–4), 26. Peer reviewed. https://dx.doi.org/10.1080/0361526x.2021.1875390

Hoeppner, Athena. (2018). Beyond Bibliographic Discovery: Bringing Concepts and Findings into the Mix. Against the Grain, 30(1), 28. https://dx.doi.org/10.7771/2380-176X.8001

Wolfish, Ruth; Avila, Sandra; Basco, Buenaventura; Hoeppner, Athena; Murphey, Rebecca; Tong, Min. (2018). Planning and Staging an Innovation and Entrepreneurship Seminar. Information Outlook, 22(2), 4. https://scholarworks.sjsu.edu/sla_io_2018/2/

Hoeppner, Athena. (2017). Database Lists A to Z: A Practitioner’s Tips and Caveats for Managing Database Lists. The Serials Librarian, 73(1), 27 https://dx.doi.org/10.1080/0361526x.2017.1320779

Hoeppner, Athena; McVoy, Kathleen. (2014). Analyze This: Usage and Your Collection: COUNTER: Basic Explanations to Disabuse Expectations. Against the Grain, 26(1), 39. https://dx.doi.org/10.7771/2380-176X.6682

Hoeppner, Athena. (2012). The Ins and Outs of Evaluating Web-Scale Discovery Services. Computers in Libraries, 32(3), 6. Google Scholar citation count: 98. http://www.infotoday.com/cilmag/apr12/Hoeppner-Web-Scale-Discovery-Services.shtml

Kapucu, Aysegul; Hoeppner, Athena; Dunlop, Doug. (2008). Getting Users to Library Resources: A Delicious Alternative. Journal of Electronic Resources Librarianship, 20(4), 228. Peer reviewed. https://dx.doi.org/10.1080/19411260802554553

Kitalong, Karla Saari; Hoeppner, Athena; Scharf, Meg. (2008). Making Sense of an Academic Library Web Site: Toward a More Usable Interface for University Researchers. Journal of Web Librarianship, 2(2–3), 177. Peer reviewed. https://dx.doi.org/10.1080/19322900802205742

Presentations

Instructional Content

Hoeppner, Athena. (2025). Module 4: Using COUNTER metrics to answer questions. COUNTER Academy, Project COUNTER

Hoeppner, Athena. (2025). Module 6: Combining COUNTER with other data. COUNTER Academy, Project COUNTER
Authored and delivered in‑depth instructional module for the COUNTER Academy, including recorded lectures, live demonstrations, handouts, and facilitated live Q&A. Module adopted for two Academy cohorts (Summer 2025, 21 participants; Spring 2026, 15 participants). https://www.countermetrics.org/education/counter-academy/

Workshops

Shillum, Chris; Koers, Hylke; Hoeppner, Athena; Hinchliffe, Lisa; Felts, John. (November 2025). Future steps in making discovery delivery: Understanding user (and bot!) journeys, stumbling blocks, and solutions. Preconference workshop, Charleston Conference, Charleston, SC

Mellins-Cohen, Tasha; Hoeppner, Athena. (March 5, 2024). COUNTER-intuitive: Up close and personal with usage metrics. Electronic Resources and Libraries, Austin, TX

Hoeppner, Athena; Blakiston, Rebecca; Spalding, Chris; Serrano, Kristian. (February 24, 2015). The Discovery Ecosystem: Upgrading User Experience. Electronic Resources and Libraries and D4D: Designing for Digital, Austin, TX. Updated, revised, and delivered as additional workshops: Frierson, Eric; Hoeppner, Athena; Corrado, Edward; Marquez, Joe. (March 2016; October 2015). Hacking Discovery for Better UX. Computers in Libraries, Washington, D.C.; and Internet Librarian, Monterey, CA

Hoeppner, Athena; Silverman, Shea. (April 9, 2014). Hacking the Faculty: Bringing Content Discovery Into Online Course Development. Computers in Libraries, Washington, DC

National/International

Erb, Brian; Hoeppner, Athena. (2025, November 6). 30 years of authentication and access management in libraries. Charleston Conference, Charleston, SC (Panelist; Moderator: James Edwards)

Hoeppner, Athena. (February 11, 2025). Improving the Kludge: Complexities of Open Access Usage Metrics. NISO Plus, Baltimore, MD

Duff, Sara; Hoeppner, Athena. (March 26, 2025). Duplicate Dynamics: Deaccessions, DDA, & Data Insights. Computers in Libraries, Arlington, VA

Griffey, Jason; Ferrante, Amanda; Hoeppner, Athena. (February 13, 2024). Are you ready for a low cookie diet?. NISO Plus, Baltimore, MD

Griffey, Jason; Ferrante, Amanda; Hoeppner, Athena. (November 9, 2023). Are you ready for a low cookie diet?. Charleston Conference, Charleston, SC

Hoeppner, Athena; Winek, Matthew; Kimbrough, Justin; Novotny, Thomas. (November 9, 2023). COUNTER Usage Reports: Doing More with More. Charleston Conference, Charleston, SC

Miller, Katy; Hoeppner, Athena. (2023). Turning Usability Study Observations Into Actionable Improvements. Computers in Libraries, 43(8), 12. https://stars.library.ucf.edu/ucfscholar/1277/

Hoeppner, Athena. (2018). Beyond Bibliographic Discovery: Bringing Concepts and Findings into the Mix. Against the Grain, 30(1), 28. https://dx.doi.org/10.7771/2380-176X.8001

Regional

Hoeppner, Athena. (April 23, 2019). Why I Am (Still) Talking About Links. Wiley Technology Library Advisory Board Meeting, Hoboken, NJ

Hoeppner, Athena; Race, Stephanie; Poelman, Kimberly. (May 1, 2018). GALE: Pivot to Learning – Guest Speaker Panel. Gale: Pivot to Learning, Michigan

Hoeppner, Athena. (November 8, 2016). Resource Discovery Services: An Overreaching Overview. EBSCO Discovery Summit, Santiago, Chile

Kapucu, Aysegul; Hoeppner, Athena; Dunlop, Doug. (April 25, 2008). Getting Users to Library Resources: A del.icio.us Alternative. Florida Library Association Annual Meeting, St. Pete, FL

Hoeppner, Athena. (February 22, 2005). Data Integration. AITP Gainesville Chapter Monthly Meeting, Gainesville, FL

Posters

Otto, Ryan; Hoeppner, Athena. (June 26, 2016). Not Your Father’s Faculty Bibliography: Making University Scholarly Output Shine. ALA Annual, Orlando, FL. http://hdl.handle.net/2097/32778

Hoeppner, Athena; Deng, Sai. (April 4, 2013). UCF Research Lifecycle. Research Data Preservation and Access, Baltimore, MD.

Webinars

Hoeppner, Athena; Tucker, Betsy. (December 2, 2025). COUNTER 5.1: The Real Life Experience from your Fellow Librarians. Talk Usage Stats Webinar Series (Webinar #2), CELUS, Online. 352 registrants; 143 YouTube views as of April 26, 2026 (Invited presentation)

Ragucci, Matthew; Steinle, Kim; Hoeppner, Athena. (January 21, 2021). Streamlining Content Platform Migrations: What do librarians need to know and what can you do to help. NASIG Webinar, Online

Hoeppner, Athena. (December 6, 2021). Are Hybrid Events Here to Stay? Thoughts From a Habitual Presenter. Challenges in the Scholarly Publishing Cycle (CISPC), Online

Hoeppner, Athena. (October 8, 2020). Price Transparency: One Librarian’s Prolepsis. ALPSP Webinar: Plan S Price Transparency, Online

Hoeppner, Athena. (March 6, 2020). OpenAthens: UCF’s Experience and Take-Aways. MCLS Meeting, Online.

Guest Lectures

Hoeppner, Athena. (2015–2019). Whirlwind Lecture on Discovery Services. Online Lecture for ISLT 9413: Management of Electronic Resources, University of Missouri, Kansas City, Online. Delivered each Fall semester 2015-2019.

Selected Service Activities

Service to the Profession – National

Charleston Conference. Charleston Directors. 2019 – 2026
COUNTER Metrics. Advisory Group. 2018 – 2026
National Information Standards Organization (NISO) 2018 – 2026
- Information Policy and Analysis Topic Committee, Co-chair, 2018-2019
- Architecture Committee, IPA Representative, 2018 – 2019
- Content Platform Migrations Working Group, Co-chair, 2019-2021.

Service to the Profession – State

Council of State University Libraries (CSUL)
- Collections Advisory Committee (CAC). 2024-2026
  - Co-chair, 2026-date
  - Cambridge Journals License Negotiation Team 2018-2019, 2025-2026
  - Oxford Journals License Negotiation Team 2020-2021, 2024-2026
Florida Virtual Campus (FLVC, formerly FALSC and FCLA)
- Collection Management and Electronic Resources Standing Committee (CMESC) 2019-2024
  - Co-chair 2023-2024
- Electronic Resources Licensing Standing Committee 2013 – 2024
- Electronic Resources Subcommittee (ERS formerly ECC). 1998 – 2024
  - Chair 2001-2003, 2010-2011; 2015-2017
- Discovery Configuration Work Group 2015 – 2021
- User Interface Standing Committee 2014 – 2016
  - Chair 2015-2016
- PROCON Workgroup, Collection Planning Committee (CPC) 2008
- Aleph System Implementation Team – Design the OPAC Group 2005 – 2006
- SFX Implementation Taskforce 2003 – 2004
- WebLUIS Task Force 1996 – 2001

University of Central Florida

University

Information Technology Committee. UCF Faculty Senate. 2011-2026
Teaching and Learning with AI. Planning Committee 2024-2025
- Co-chair, Library Track 2024
Recent Search Committees:
- UCF Vice President and General Counsel 2022

Library

Primo Services Continuous Improvement Committee, Chair 2021-2026
Storm Team 2025-2026
Strategic Directions Task Force 2024-2025
Accessibility Policy Task Force 2021 – 2024
Faculty Affairs Committee 2017 – 2019
Scholarly Communications Task Force 2011 – 2019
Library Web Committee 1998 – 2019
Director’s Advisory Group, Library 1996 – 1998, 2009 – 2010, 2016 – 2017
Group 2017: Libraries Strategic Planning 2007
Library Faculty Mentoring Committee 2004 – 2006
Collection Resources Committee 2003 – 2005
Electronic Resources Workgroup 1999 – 2002
Library Vision and Program Review 1999 – 2000
WebLUIS Migration Committee, Chair 1997
Recent Search Committees:
- Collection Strategist Librarian 2024
- Learning Resources Librarian 2023
- Associate Dean for Technology & Digital Strategies 2023

Advisory Boards and Judging Panels

PNAS Librarian Advisory Group. 2023 – 2026
Institute of Physics, Library Advisory Board. 2026 – present
OpenAthens Community Steering Group. 2024 – 2025
Association of Learned and Professional Society Publishers (ALPSP). Innovation and Impact Awards. Judging Panel. 2020-2023