The UCF Libraries supports the rights of all individuals to:
- Receive friendly, courteous, honest, and respectful service;
- Have intellectual freedom, confidentiality, and fair and equitable access to information;
- Have a clean, comfortable, and pleasant environment;
- Use the library without threat of harm, invasion of property, or discrimination; and
- Address concerns through the appropriate library department head, library administrator, or University Ombudsman.
Contact the UCF Libraries Administration regarding concerns.
Related Policies & Statements
In support of these rights, the UCF Libraries endorses or aims to adhere to the following policies and statements.
- American Library Association Bill of Rights
- American Library Association Code of Ethics
- American Library Association Policy on Confidentiality of Library Records
- Family and Educational Rights and Privacy Act (FERPA)
- State Privacy Laws Regarding Library Records
- UCF Student Rights and Responsibilities (UCF Regulation 5.006)
- UCF Libraries’ Mission, Values, and Vision Statements
- UCF Statement of Collection and Use of Social Security Numbers
Filing a Complaint
Step 1: Submit your complaint or concern using the form below. We cannot respond to a complaint unless you provide your full name and email address.
Step 2: UCF Libraries will acknowledge receipt of a complaint within 2 business days and forward the complaint to the appropriate department or staff member for resolution.
Step 3: The Unit or person receiving the complaint will attempt to respond within 5 business days of receipt of the complaint. Some issues may require more or less time to resolve.
Step 4: If you are not satisfied with the resolution, you can file a request for review with the Dean of Libraries within 5 business days of receipt of the resolution.
Step 5: You will receive notice of a final determination within 10 business days of receipt of a request. Some issues may require more or less time to resolve.