Filing a Complaint
Step 1: Submit your complaint or concern using the form below. We cannot respond to a complaint unless you provide your full name and email address.
Step 2: UCF Libraries will acknowledge receipt of a complaint within 2 business days and forward the complaint to the appropriate department or staff member for resolution.
Step 3: The Unit or person receiving the complaint will attempt to respond within 5 business days of receipt of the complaint. Some issues may require more or less time to resolve.
Step 4: If you are not satisfied with the resolution, you can file a request for review with the Dean of Libraries within 5 business days of receipt of the resolution.
Step 5: You will receive notice of a final determination within 10 business days of receipt of a request. Some issues may require more or less time to resolve.