Ask Us Policy

  • The primary mission of the Ask Us service is to assist UCF students, faculty and staff via telephone, instant messaging, chat, email and text messaging. Ask Us staff will also assist non-affiliated patrons with routine ready reference questions.
  • Some examples of how we can help include: checking the online catalog for book titles, assisting with locating full-text articles, recommending appropriate databases, and giving basic citation format information. Most questions are answered within 15 minutes. If more in-depth research assistance is needed, Ask Us staff may refer students or staff to a librarian for a research consultation.
  • Some examples of what Ask Us staff cannot do include: answering specific homework assignments, editing research papers, or providing in-depth technical support for computers, software, or webcourses.

For policies on in-person assistance, see our Research Assistance policies.

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