Lost, Damaged, Missing, Holds, and Recalls Materials Policy

The following policies apply to the John C. Hitt Library, the Curriculum Materials Center (CMC), the Downtown Campus Library, and the Rosen Library.  Policies may vary at UCF Connect Libraries.

Until library materials are received by the UCF Libraries, they are the responsibility of the borrower. Credit for return will be given when the material is checked in a UCF Libraries location. Materials returned to a non-UCF library or any other facility remains the responsibility of the borrower until they are received at the UCF Libraries and checked in.

Lost or Damaged Items

All materials which have been lost, damaged or stolen should be reported immediately. If the item is overdue by more than 30 days it is automatically assumed lost. Patrons will be billed for the replacement cost of lost or stolen items; replacement copies can no longer be accepted. In the case of damaged items, patrons will be billed for replacement costs.

Missing Items

For items that are not checked out and cannot be found on the shelf, the item can be reported missing at the Circulation Desk of the John C. Hitt Library or the service desk of the Curriculum Materials Center (CMC), the Downtown Campus Library, or the Rosen Library. Library Staff will then conduct a thorough search for the requested item over a period of several weeks. When an item becomes available for pick up, you will be notified via email and the item will be held for one week from the date of notification.

Holds & Recalls

UCF Students, Faculty, and Staff can request materials located in the ARC or General Collection in Primo. When you have found the item you wish to request in Primo, Click the “Sign in” link under the Request Heading on the item page if you are not currently logged in. If you are logged in, skip past the next 2 bullets.

  • For UCF Students, Faculty, and Staff, click “UCF NID” on the sign in pop-up and login with your NID and NID password.
  • For Special Borrowers, click “Community Borrowers” on the sign in pop-up and login with your assigned USER ID and password.

Once you are logged in, a “Request” link will appear next to the “REQUEST OPTIONS” heading. Click the link. Then select the location that you would like to pick up your book and then click “Send Request”.

You will be notified through your UCF email when the item is ready to be picked up at the Circulation Desk.

If you are having trouble requesting materials, please contact the Circulation Department: 407-823-2580 or circ@ucf.edu.

Patrons may request items that are currently available and they will be pulled for you in 24 hours. Requested items are still available on a first come first serve basis, regardless of outstanding holds.

If the item you place a hold on is currently checked out it may be recalled. All materials are subject to recall after 3 weeks and must be returned when requested.

Items are held for seven days. Any materials not picked up after that time will have the hold deleted.

If you need an extension for your Hold item(s), or have any other questions regarding your Hold item(s), please email holds@ucf.edu

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