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How do I reset my password?

If you forget your ILLiad/UBorrow password, you will need to have it reset by the UCF Library. You can either call, e-mail, or walk in to the Interlibrary Loan Department office.

See Contact Us for more information.

How do I renew my items?

Items that you borrow from other libraries can usually be renewed one time. You can tell if your item is renewable by looking at the interlibrary loan label we place on it. To renew your item, follow these steps:


  1. Log-in to your ILLiad/UBorrow account.
  2. Under View on the left-hand side of the screen, click on "Checked Out Items."
  3. Click on the transaction number of the item you want to renew.
  4. Click on Renew Request at the top of the screen.

The estimated new due date will appear at the top of the page. The lending library will review the renewal request and confirm the new due date. The UCF Library will e-mail you once the new due date is confirmed.

Remember, it is possible that the lending library will deny the renewal request. If this happens, you will receive an e-mail notifying you of this.

If for some reason you are unable to renew your item, please contact us.

How do I view the articles or book chapters I requested through interlibrary loan?

Once you have been notified that an article you requested is available, follow these steps to access it:


  1. Log-in to your ILLiad/UBorrow account.
  2. Under View on the left-hand side of the screen, click on "Electronically Received Articles."
  3. Find the article you want to view in the list, and click "view."

Your article will open in a separate tab or window. To save the article, select File->Save from your browser's menu.

You are strongly urged to save or print your articles, as they only stay posted to your ILLiad/UBorrow account for 30 days.

How to pick up your interlibrary loan books

Once you've been notified that your book has arrived at the main campus, you can obtain your book one of the following ways:

  1. IfIf you attend classes or work on the main campus, you will pick up your items at the Circulation Desk by the front door.
  2. If you work or attend classes at a regional or branch campus, you will pick up your items at the your campus's library. Please allow three to five days for your item to arrive at your campus. Once it arrives, you will be notified again.
  3. If you are a distance learner, your items will be mailed to your home address. Please allow five to ten days for your item to arrive.

Note: Distance learners who reside out-of-state cannot borrow items (like books or music) owned by other libraries through interlibrary loan.

How do I return my items?

IfIf you attend class or work at the Main, Regional, or Branch Campuses, you can return your items at the circulation desk of your respective library. We prefer that you hand the book to a library staff member, but it is okay to place it in a designated library drop-box.

Distance learners and other patrons who are away from their home campus libraries can mail their items back to us.

What does this status mean?

You can track your Interlibrary Loan or Document Delivery by clicking on "All Requests" under View on the left-hand side of the screen. Once you look through the list and find the request you want to track, you can find more information about your request by looking at the "Status" field.

Here is a quick guide to what your item's status means:

Awaiting Conditional Processing:
Another library wants the UCF Library to agree to a condition before they send your item.
Awaiting Copyright Clearance:
Your request must be checked for copyright compliance before it can be sent to another library.
Awaiting Customer Contact:
The UCF Library has received your item. It will be delivered to your pickup location soon.
Awaiting DD Stacks Searching:
Your item is held at the UCF Library and it will be pulled from the shelves shortly.
Awaiting Direct Request Sending:
Your request is being automatically routed to a library that owns the item you want.
Awaiting Doc Del Customer Contact:
Your item has been pulled. It will be sent to your pickup location soon.
Awaiting Document Delivery Processing:
Your item may be held at the UCF Library. Staff are reviewing your request.
Awaiting Electronic Delivery from P:
An electronic copy of your requested article has been located.
Awaiting Extensive Searching:
Your request may be difficult to locate, and is still being reviewed by staff.
Awaiting Odyssey Processing:
The article you requested has been received and will soon be posted to your ILLiad/UBorrow account.
Awaiting Post Receipt Processing:
The item you requested has been received by the UCF Library.
Awaiting Request Processing:
Your request is being reviewed by staff before it is sent to another library.
Awaiting Unfilled Processing:
A library that is able to lend your item has not been found yet.
Cancelled by ILL Staff:
Your request has been cancelled. You will receive an e-mail explaining why.
Checked Out to Customer:
The item has been checked out to your ILLiad/UBorrow account.
Customer Notified via E-mail/Phone:
Your item is ready for pickup at the Main Campus Library Circulation Desk.
Delivered to Web:
Your article or book chapter is available and ready to be downloaded.
In DD Stacks Searching:
The UCF Library owns the item you are requesting, and it is currently being processed.
Request Sent:
Your request has been sent to a library that owns the item you want.

If you don't see your status listed here, you can contact us for more information.

Who can use ILL services?

Interlibrary Loan services can be used by all faculty, staff, and currently enrolled students at the University of Central Florida. Here is some extra information if you're not sure you fall into one of these three categories:

  • Students must be enrolled in at least one class for the current semester. This includes summer semesters.
  • Retired faculty are eligible for ILL services, as do affiliated faculty, though you must have a UCF ID Card.
  • Community patrons do not have ILL privileges.

Additionally, faculty, staff, graduate students, and current undergraduate students not taking classes on the main campus are eligible for Document Delivery services. Click here for more information.

If you are still not sure if you qualify for ILL services, please contact us.

Who qualifies for Document Delivery services?

Document Delivery services are available to the following members of the UCF community:

  • Faculty
  • Staff
  • Graduate students
  • Undergraduate students who do not take classes on the main campus
  • Students with disabilities

If you are still not sure if you qualify for Document Delivery services, please contact us.

What can be requested through ILL?

Here is a list of items that can be requested through ILL:

  • Articles
  • Books
  • Books chapters
  • Sheet Music
  • Conference proceedings
  • Reports and papers
  • Newspaper Microfilm

These items can be requested through ILL, though many libraries will not lend them:

  • Dissertations & Theses
  • DVDs & VHS tapes
  • Music CDs
  • Standards
  • Bestsellers
  • Textbooks

Items that cannot usually be borrowed through ILL include:

  • Books published before 1800
  • Genealogical material such as vital records, military records, etc.
  • Materials owned by foreign libraries
  • Software
  • Rare books
  • Popular music and films
  • Electronic books

Can I request textbooks?

The UCF Library strongly advises against requesting your textbooks through Interlibrary Loan. Many libraries will not lend them, since most libraries keep textbooks on reserve for their own patrons. Also, books borrowed through ILL are for short-term use only; loan periods are usually three to five weeks, with only one two-week renewal allowed. It is not possible to keep a book borrowed through ILL for an entire semester.

How do I request dissertations?

Dissertations can be borrowed on the book form. All you need to provide on the form is the title, author, and year of the dissertation.

Note: Before you request a dissertation through ILL, you should first check to see if the full-text is available in Dissertations & Theses: Full-Text, a database that contains the full-text for most dissertations published in the United States since 1997. You can find this database listed in the Articles and Database page of the Library website.

Can I submit a request for faculty?

If you are a student who is working with a professor and you would like to submit an ILL or Document Delivery request on your professor's behalf, it is recommended that you request items using your professor's ILLiad account. This is because you are ultimately responsible for the items that are checked out on your account, even if it is actually being used by your professor rather than you.

The UCF Library also recommends that you have the professor you are working with add your name to their account as an authorized user, so that you may pickup their books for them at the Circulation Desk. For more information on adding authorized users, click here.

Can I have someone else pick up my books?

Yes, you can. You just need to add their names to the authorized users box in your ILLiad/UBorrow account profile. To do this, follow these steps:


  1. Log-in to your ILLiad/UBorrow account.
  2. Click on "Change User Information" in the upper left-hand corner of the screen.
  3. Toward the bottom of the page you'll see the "Authorized Users" field. Type the names of the people who will be picking up your books.
  4. Click "Submit Information" at the bottom of the page.

Make sure to let these people know that they need to bring a photo I.D. when they pick up your items. Contact us if you have any questions.

How long will it take for my items to arrive?

IInterlibrary Loan

Articles in journals and books owned by other libraries usually take 1 to 3 business days to arrive. For articles that are found in books and journals that are held by only a few libraries, it could take a little bit longer.

Books owned by other libraries usually take 7 to 10 business days to arrive. If a book is widely held by other libraries, it usually arrives faster than books owned by only a few libraries. Multimedia items such as CDs and DVDs usually take longer to arrive, as fewer libraries are willing to lend these types of items. If you are a distance learner or take classes at a branch or satellite campus, expect to wait 3 to 5 days after the item is received by the UCF Library for it to reach you or your campus.

Document Delivery

Articles in journals and books owned by the UCF Library on the main campus usually takes up to 48 hours to process and deliver to the patron. Articles in journals owned by the library at the Rosen School of Hospitality may take an additional 24 hours to process.

Books and other items owned by the UCF Library on the main campus are usally pulled and placed at the Circulation Desk in less than 24 hours. If an item is misshelved or missing, it will often take an extra 24 to 48 hours before it is placed at the Circulation Desk. If you are a distance learner or take classes at a branch or satellite campus, expect to wait 3 to 5 days after the item is pulled from the shelf by the ILL Department before it reaches you or your campus.

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