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Service Policies

Ask A Librarian Services

Ask A Librarianís primary mission is to assist UCF students, faculty and staff via telephone, instant messaging, chat, e-mail and text messaging. Ask A Librarian (AAL) staff will also assist non-affiliated patrons with routine ready reference questions. Some examples of how we can help include: checking the online catalog for book titles, assisting with locating full text articles, recommending appropriate databases and giving basic citation format information. Most questions are answered within 15 minutes. If more in depth research assistance is needed AAL staff may refer students or staff to a Subject Librarian for a research consultation. Examples of what AAL staff do not answer include: answering specific homework assignments, editing research papers, or providing technical support for computers, software or webcourses.

Disability Services

The Libraries is committed to ensuring that its services and programs are accessible to all patrons. Any patron who has a UCF identification card and also has a disability that makes retrieving and photocopying materials difficult or impossible and is registered with Student Disabilities Services is eligible for assistance through Interlibrary Loan. For more information see

Further, if a patron is unable to retrieve materials due to a sensory or physical disability, assistance is available from the Circulation Desk. By appointment, a staff member will be assigned, and usually can be expected to retrieve about 20 items from shelves or spend up to 30 minutes with a patron. However, librarians cannot provide in-depth assistance such as reading content or interpreting graphs, tables, or charts to patrons. Patrons should bring an assistant for that purpose. For more information about services, workstations, and other aids, see

Legal Research Assistance

UCF Libraries staff is available to answer basic questions and locate materials in the library's legal resources, including Patents & Trademarks. For individuals without experience in legal research, library staff may direct users to legal encyclopedias and to online/print guides which explain how to conduct legal research. Library staff cannot provide services that might be interpreted as the unauthorized practice of law, such as locating relevant cases, interpreting statutes, recommending a research strategy for a specific legal situation, or giving legal advice. This policy is not only for the protection of our users, but also providing such advice violates the rules and laws governing the practice of law. The full policy can be found at

Library Instruction

UCF Libraries instruction sessions are customized presentations, with hands-on training when possible, specifically tailored to a classís assigned research. As such, it is recommended that faculty schedule the session at least two weeks in advance. Further, it is expected that faculty attend with their students. The faculty memberís presence emphasizes the importance of research in higher education and ensures that the instruction meets the needs of the class. For exceptions, special arrangements must be made with the librarian assigned to your class. For more information, see

Pulling Materials

For patrons unfamiliar with the LC call number system and who have tried on their own to find a book, Circulation Services staff or student assistants, if available, will help the patron find the book while providing instruction on how books are shelved and reading call numbers.

Further, if a patron has a documented sensory or physical disability that limits his or her ability to retrieve items from the stacks, assistance is available from the Circulation Desk. By appointment, a staff member will be assigned, and usually can be expected to retrieve about 20 items from shelves or spend up to 30 minutes with a patron.

Interlibrary Loan/Document Delivery Services: ILL/DDS will only pull materials for graduate students, faculty and staff to fill requests that are submitted within the ILLiad/UBorrow system. ILL/DDS has 24-72 hours to pull the items, not including weekends.

Research Assistance

The Research and Information Services department at the John C. Hitt Library is dedicated to providing research assistance to the UCF community and area residents. One of the main points of contact for these services is the Research and Information Desk (RAID). To provide the best service possible, three tiers of service have been identified. Two of these tiers Ė basic and mid-level questions - are handled at the RAID; questions from the third tier, in-depth research inquiries, are referred to a subject specialist for a research consultation (see Research Consultations). For more information see .

Research Consultations

A Research Consultation is a one-on-one appointment with a librarian for extensive, in-depth research assistance. Consultations are generally conducted face to face, but distance learners may be accommodated via telephone, online chat, or email. Please allow at least 48 hours for requests to be processed. Also, due to time and staffing constraints, the Libraries cannot accommodate entire classes signing up for Research Consultation appointments. For more information see

November 04, 2014 3:26:08 PM

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