Who do you accept requests from?

The Lending Unit only accepts requests from other libraries, not individuals.

Which consortial and reciprocal agreements do you honor?

We belong to the following consortiums: State University Libraries (SUL), Florida Library Information Network (FLIN), Association of Southeastern Research Libraries (ASERL), SOLINE/SIXX, and Rapid Extensive, Intensive and Cosmo pods.

How can I submit a request?

We will only accept requests via OCLC, Docline, Rapid, or our webpage.

What are your symbols?

Our OCLC symbol is FTU and our Docline symbol is FLUHHX.

Do you accept RUSH requests?

While we accept RUSH requests, we will not process any RUSH request without prior approval via a phone call (407-823-3065). No RUSH requests will be processed after 3:00 P.M. EST.

What do you not lend?

We will not lend items housed at the Curriculum Materials Center (CMC), items on reserve (will make photocopies if possible), current periodicals and newspapers, and reference materials.

What is the loan period for returnable items?

Our loan period is 60 days for most returnables.

Do you allow renewals?

Yes, one 30 day renewal.

How do you accept payment?

We only accept the following: IFM, EFTS, invoices, and IFLA vouchers.

How many reels of microfilm will you lend out at one time?

Up to 5 reels will be lent per request.

Do you lend government documents?

Yes.

How long is the average turnaround time?

We fill requests within 24 hours of receipt.

What is your overdue policy?

The overdue schedule is as follows:

1. 15 days: 1st overdue notice
2. 30 days: 2nd overdue notice
3. 90 days: Invoice for replacement

How often are invoices sent?

Invoices are sent within 3 months. If you have questions about an invoice, contact the Lending Unit at (407) 823-3065.