University of Central Florida Libraries
9/1/2014
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Lost, Damaged or Stolen Materials

Until Library materials are returned and received at the UCF Libraries, they are the responsibility of the borrower. Credit for return will be given when the material is checked in at UCF Libraries Circulation Services. Materials returned to a non-UCF Library or any other facility remain the responsibility of the borrower until they are received at the John C. Hitt Library and checked in.

All materials which have been lost, damaged or stolen should be reported immediately to the Circulation Desk. If the Material is overdue by more than 30 days it is automatically assumed lost.

Patrons will be billed for the replacement cost of lost or stolen items; replacement copies can no longer be accepted. In the case of damaged items, patrons will be billed for repair costs. If a lost item is found and returned, the book bill will be taken off the patron's account and overdue fines for the item will be billed to the borrower. The John C. Hitt Library will not accept the return of "Lost" Library materials more than 30 days after payment has been made to the library, i.e. a refund of payment will only be available up to 30 days after payment to the Library. After that point we will not accept return of the item(s) accept as a donation. Return of items for which the debt has been transferred to University Collections will not be accepted in the Library at any time before or after payment.

Library overdue fines and book bills for lost, damaged, or stolen items can be paid by check or UCF Smart Card at the Circulation Desk in the Library. Checks may be made  payable to 'UCF Libraries'. At this time, the John C. Hitt Library is unable to accept cash as a form of payment from UCF students and staff. The John C. Hitt Library is able to accept cash (exact change on the weekends) from non-UCF patrons. We are unable to accept dominations over $20.

Beginning May 14 2012, patrons who owe $10.00 or more, or who have one or more "Lost" items charged to their library account will be automatically blocked. This block will prevent the patron from checking out library materials, from renewing library materials, or remotely accessing the library's databases. This block will be removed once full payment is made by the patron, or the "Lost" items are returned and any remaining fines are paid. Partial payments are not accepted.

Also beginning on May 14th 2012, the University Library will place University (Academic) blocks on UCF student accounts under the following conditions-

  • Student owes a total balance of $50.00 or more and for whom a part or all of that balance is more than 30 days past due.
  • Special circumstances at the discretion of the Circulation Department Head or Library Administration.

The University (Academic) block will be placed on grades, transcripts, graduation, and registration. This block will be removed once full payment is made by the patron or all "Lost" items are returns and any remaining fines are paid. Partial payments are not accepted.

 

Student, Special Borrowers, Community Borrower, and other patron debts will be transferred to a Collections Agency under the following circumstances:

  • Patron owes a total balance of $100 or more and for whom a part all of that balance is more than 180 days past due.
  • Special circumstances at the discretion of the Circulation Department Head or Library Administration.

At this point that UCF Libraries will no longer accept payment for the debt or accept the return of "Lost" items included in that debt.

Note: Payment for library fines can be made with check or UCF ID.  Please note that Monday-Sunday registers are shut down for the day approximately one hour before closing.  Sunday: Register's are shut down for the day an hour before closing, also no change will be given out on Sunday; exact cash only.

Last updated August 22, 2014 11:04:43 AM

How do I appeal charges for overdue, damaged, or overdue items?

Have Questions? Contact us at (407) 823-5289 or by email at libbills@mail.ucf.edu.

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