Lost, Damaged, Missing, Holds, and Recalls Materials Policy

The following policies apply to the John C. Hitt Library, the Curriculum Materials Center (CMC), and the Rosen Library.  Policies may vary at regional campus libraries.

Until library materials are received by the UCF Libraries, they are the responsibility of the borrower. Credit for return will be given when the material is checked in a UCF Libraries location. Materials returned to a non-UCF library or any other facility remains the responsibility of the borrower until they are received at the UCF Libraries and checked in.

Lost or Damaged Items

All materials which have been lost, damaged or stolen should be reported immediately. If the item is overdue by more than 30 days it is automatically assumed lost. Patrons will be billed for the replacement cost of lost or stolen items; replacement copies can no longer be accepted. In the case of damaged items, patrons will be billed for repair costs.

Missing Items

For items that are not checked out and cannot be found on the shelf, a missing form can be requested and filled out at the Circulation Desk of the John C. Hitt Library or the service desk of the Curriculum Materials Center (CMC) or the the Rosen Library. Library Staff will then conduct a thorough search for the requested item over a period of several weeks. When an item becomes available for pick up, you will be notified via email and the item will be held for one week from the date of notification.

Holds & Recalls

You may request a hold for an item online by using the following procedure:

  • Search for the item in our library catalog. If the item is checked out, a due date will be shown next to the title.
  • Click the Request link.
  • You will next be prompted to log in to your library account.
  • Fill out the information needed for the request and after completion, you’ll receive a confirmation of your request.
  • You will receive a notice via e-mail of when your hold request arrives and is ready to be picked up.

Patrons may request items that are currently available and they will be pulled for you in 24 hours. Requested items are still available on a first come first serve basis, regardless of outstanding holds.

If the item you place a hold on is currently checked out it will be recalled. Recalled items will receive an adjusted due dates of 3 week from the original check out date. If the item has been on loan for more than 3 weeks from the original check out date, the patron will have 10 days to return the item.

Items are held for seven days. Any materials not picked up after that time will have the hold deleted and will be returned to the stacks.

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