University of Central Florida Libraries
10/31/2014
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Research & Information Services
RIS Department

Location of RAID

The Research and Information Desk (RAID) is on the entry level (2nd) floor (within the Knowledge Commons) halfway back as you walk into the Library. See Map

Hours of RAID
Fall 2014
Monday-Thursday 9:00a - 10:00p
Friday 9:00a - 5:00p
Saturday 10:00a - 4:00p
Sunday 1:00p - 10:00p
Fall Holiday Closures
Mon. Sept. 1,
Labor Day
Closed
Tues. Nov. 11,
Veteran's Day
Closed
Thurs.-Sat.,
Nov. 27-29,
Thanksgiving
Closed

Do you need help with your research?

The Research and Information Services Department is here to help you use library resources and services to find high-quality, relevant information.

We provide immediate assistance for short reference and research queries at the Research and Information Desk (RAID).

At RAID Librarians help patrons:

We also provide one-on-one appointments with Subject Librarians for extensive, in-depth Research Consultations. During research consultations, Subject Librarians help patrons with questions such as:

  • I’ve started a literature review for my psychology assignment, but I’m sure there’s more information than this.
  • I’m beginning my Ph.D. studies and would like to learn more about resources in my subject area. Is there someone in the Library who is an expert in my subject?

Subject Librarians also provide research instruction classes for UCF students in library classrooms or within academic classroom buildings. Faculty may request instruction sessions by submitting an online Instruction request form.

Ask A Librarian staff answer questions that arrive via telephone, e-mail, texting and instant messaging.

RIS Services and Units

The Research and Information Services Department is multifaceted and includes the following units and services:

Ask A Librarian Answering brief questions via telephone, chat, e-mail, and text.
Government Documents Collecting U.S. and Florida government publications and helping people find government information.
Patents Providing patents, patent search software, and limited patent assistance.
Research Consultation One-on-one appointment with a librarian for extensive, in-depth research assistance.
Research Guides Web-based guides that provide step-by-step research tips for broad subject areas or special topics.
Subject Librarians Subject librarians assist students at all levels with curriculum and research assignments. They are available in person, online, and by phone for consultation on how to find and use the best information for research projects and academic assignments. Subject librarians also are available to assist faculty members by providing research instruction sessions for their courses and by creating course-specific web-based Research Guides. In addition, Subject librarians provide assistance to faculty members in their own research endeavors and also serve as a link to collection development for academic programs. Further, Subject librarians help to connect UCF constituencies with scholarly publishing information and assistance that is provided by the UCF Libraries’ Scholarly Communication unit.

TIERS OF SERVICE PROVIDED BY THE RESEARCH AND INFORMATION SERVICES DEPT

PURPOSE:

This policy covers the three tiers of service provided by the Research and Information Services Department.

TIER ONE:

These questions are basic and directional questions. Tier One questions should take less than five minutes and be addressed at the RAID.

Examples include, but are not limited to:

  • How do I print (or scan) documents in the library?
  • Do you have a copy of my textbook?
  • Where’s an open computer?

TIER TWO:

These questions require more knowledge on the part of the librarian. As mid-level questions they require basic understanding of the UCF Libraries website, services, holdings, and databases. Tier Two questions should take no more than twenty minutes and be addressed at the RAID. This is an opportunity to introduce the individual to the library and to let them know about follow-up and more in-depth services if required.

Examples include, but are not limited to:

  • I need to find five peer-reviewed articles for my biology lab report.
  • What databases do I use to find more information about my subject?
  • My professor said the library had this article and I can’t find it with this citation.
  • I need to find statistics to support my argument. Can you help me?

TIER THREE:

Tier Three questions are in-depth research inquiries. They should be directed to a Subject Specialist librarian for a Research Consultation. The RAID librarian or staff member should direct the individual to a Research Consultation online request form or a printed request form. The RAID librarian or staff member may also introduce the individual to the appropriate Research Guide and databases if time allows.

Examples include, but are not limited to:

  • I’ve started a literature review for my psychology assignment, but I’m sure there’s more information than this.
  • I’m beginning my Ph.D. studies and would like to learn more about resources in my subject area in the library. Is there someone here who is an expert in my subject?

Services that cannot be provided at the RAID:

Software training, analysis of data using SPSS and other statistical or interpretive software, interpreting legal statutes, proof-reading students' essays, signing-off on student assignments, performing repairs/virus scans/ software installation/modifications of patrons' laptops, leaving the desk to help patrons find books when we're only at single staff coverage.

For further information regarding tiers of reference service please see:
The READ Scale (Reference Effort Assessment Data) - Bella Karr Gerlich http://readscale.org/

Last updated June 04, 2014 2:25:41 PM

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