University of Central Florida Libraries
12/18/2014
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Circulation
Services

What if the item I want is checked out or not on the shelf?

If you are unable to find the item you want on the shelf, this can mean one of two things: it is either checked out or missing.

Hold/Recall Request

If the book is currently checked out to another patron, a hold request can be placed on that item. You may request a hold for an item either online or by filling out a form at the Circulation Desk. Items can be requested online using the following procedure:

  • Search for the item in our catalog. If the item is checked out the current due date will be shown.
  • Click on the Request link to the right of the item record (If the item is not checked out, see below).
  • You will be prompted to log in to your library account (you will need to have an Activated ID).
  • You should receive confirmation of the request or notification of errors (if any) that occurred.

Recall Process

When material is recalled, the patron who has the material currently checked out is notified by mail with the adjusted due date. The adjusted due date is three weeks from original check out if you have had the item less than three weeks and ten days if you have already had the item more than three weeks.

When the item is thirty days overdue, borrowing privileges and databases access are suspended until the overdue material is returned and the suspension is cleared.

Once the recalled item is returned the patron who placed the recall is notified via email the item is ready for pick up. The materials are held behind the circulation desk for seven days. Any materials not picked up after that time will have the hold deleted and will be returned to the stacks.

Missing Form

For items that are not checked out and cannot be found on the shelf, a missing form can be requested and filled out at the Circulation Desk. Library Staff will then conduct a thorough search for the requested item over a period of several weeks.

When an item becomes available for pick up, you will be notified via email or telephone*. Once you are contacted , bring your UCF ID to the Circulation Desk, where the item will be held for one week from the date of notification.

*In order to receive notifications from us, please be sure to have your contact information filled out on myUCF. To do this, log in to myUCF, select Student SelfService, and then select Personal Information.

Last updated April 18, 2012 4:48:33 PM

Have Questions? Contact us at (407) 823-5492 or by email at holds@mail.ucf.edu.

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